FAQ
Ordering
I can’t find my book. What next?
you have following options:
- Contact Customer Care: (+91) 8448984544
- Contact our representative through website
- Drop us an email at [email protected]
I can’t find my university. What next?
If you wish to add your university or course books contact us
Can I order an older or newer editon of the same book?
Yes you can, Please post your query on the contact page for older editions of the book you wish to order.
Are all books new? Can I order second hand / pre-used books?
Yes, all the books by default are new, if you wish to enquire for pre-used books write to us or chat with us.
I want to order in bulk. How to go about it?
If you are college or book depot wish to buy in bulk write to us or chat with the customer care (+91-8448984544)
I can’t find my book. What next?
you have following options:
- Contact Customer Care: (+91) 8448984544
- Contact our representative through website
- Drop us an email at [email protected]
I can’t find my university. What next?
If you wish to add your university or course books contact us
Can I order an older or newer editon of the same book?
Yes you can, Please post your query on the contact page for older editions of the book you wish to order.
Are all books new? Can I order second hand / pre-used books?
Yes, all the books by default are new, if you wish to enquire for pre-used books write to us or chat with us.
I want to order in bulk. How to go about it?
If you are college or book depot wish to buy in bulk write to us or chat with the customer care (+91-8448984544)
Delivery & Returns
My parcel has not yet arrived. Where and how can I track it?
You can check order status from orders panel in account settings.
I want to order in bulk. How to go about it?
If you are college or book depot wish to buy in bulk write to us or chat with the customer care (+91-8448984544)
How do I change or cancel the order?
You can cancel or change the order before it will be dispatched from Booksmountain warehouse facility
Once the order is dispatched, you can make cancellation request upon successful delivery
I wont be available to accept my delivery, What do I do?
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at+91-8448984544 to speak with a member of our customer service team.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
My parcel has not yet arrived. Where and how can I track it?
You can check order status from orders panel in account settings.
I want to order in bulk. How to go about it?
If you are college or book depot wish to buy in bulk write to us or chat with the customer care (+91-8448984544)
How do I change or cancel the order?
You can cancel or change the order before it will be dispatched from Booksmountain warehouse facility
Once the order is dispatched, you can make cancellation request upon successful delivery
I wont be available to accept my delivery, What do I do?
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at+91-8448984544 to speak with a member of our customer service team.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
Partnerships
I want to partner with books mountain. What’s the next step?
Please fill the form on the partner us page by selecting your role as an university / Publisher / Book Distributor / Student.
I want to offer classes and products on books mountain. Is this possible?
Yes you can get your books listed by contacting the customer care or writing an email to us.
I want to partner with books mountain. What’s the next step?
Please fill the form on the partner us page by selecting your role as an university / Publisher / Book Distributor / Student.
I want to offer classes and products on books mountain. Is this possible?
Yes you can get your books listed by contacting the customer care or writing an email to us.
